Our Warranty Policy

LIMITED TWO YEAR WARRANTY

For our warranty to be valid, you must: - Have paid the full contract price and retain a copy of the original contract/quote. - Make the property accessible to NY Work Order employees or subcontractors, to perform the repairs.

What Isn’t Covered in a Our Warranty

Not all types of damage are created equal, which is why our paint warranty typically is very explicit with what is and isn’t covered. Our paint warranty will not cover incidental damages that are caused by: - Any work where the Contractor did not supply the paint or other materials. - Any work which was not performed by the Contractor. - Varnished surfaces. - Surfaces made of, or containing, galvanized metal. - Repairs to horizontal surfaces or any surface that, by virtue of its design permits moisture to collect. - Surfaces include, but are not limited to, decks, railings, stairs, porches, roofs, and wood gutters. - Exact paint match as environmental conditions will affect the color and finish of all paints over time. - Any repairs which are necessitated as a result of a defect in the paint regardless of whether the paint was supplied by the Contractor or the customer. - Bleeding caused by knots, rust or cedar. - Cracks in drywall, plaster or wood. - Peeling, blistering or chipping where they are caused by: 1. mill-glazing from smooth cedar 2. ordinary wear and tear or abnormal use or misuse -peeling of layers of paint existing prior to the work performed by the Contractor. 3. structural defects or settling or movement. 4. moisture content of the substrate. 5. abrasion, mechanical damage, abrasive cleaning, abuse, or damage resulting from use of chemicals or cleaning agents or exposure to harmful solids, liquids or gases. 6. damage or defects caused in whole or in part by reason of fire, explosion, flood, acts of God, extreme weather conditions, misuse, alterations, abuse, vandalism, negligence, or any other similar causes beyond the control of the Contractor.

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